FAQ

1. Do you ship outside the U.S.?
No, shipping is only available within the United States.

2. Is shipping free?
Yes, all products include free shipping.

3. How long will my order take?
Processing takes 1–2 days, with delivery in 2–4 business days.

4. Can I return my order?
Yes, within 30 days of delivery. Customers cover return shipping fees.

5. How do I start a return?
Email us at contact@heididecher.shop with your order details.

6. Do you allow exchanges?
Not directly. Please return the product and place a new order.

7. What if my product is damaged?
Contact us within 7 days of delivery with photos, and we’ll resolve it at no cost.

8. What payment methods do you accept?
We accept major credit and debit cards through secure checkout.

9. How do I track my order?
You’ll receive an email with tracking information once shipped.

10. How can I contact you?
By phone at (870)-269-8598 or email at contact@heididecher.shop